How It Works

 

Designed to meet the needs of both patients and practice staff, HealthMe is easy to set-up and use. 

With decades of experience in healthcare,

We have done the hard work for you and made price transparency simple.

Nearly every industry vertical has transitioned to digital transactions and it must now occur in healthcare. We will work with you every step of the way to share our expertise and present market and regulatory-based suggestions for fairly priced bundled healthcare packages and services that support your existing workflow. Our client service team is aware of state-by-state requirements and has done the hard work of building consumer-centric transparently priced bundles.

How it Works for Providers

Select your packages

Comprehensive research of industry data across the care continuum has prepared us to offer healthcare packages that cover the entire patient lifecycle. Our proprietary matching algorithm of CPT codes to patient centric packages offers you over 300 options of packages the best fit your services. Package options include everything from basic office visits to surgery bundles and after care.

Set your prices

Before HealthMe, doctors were never able to set their own prices for their services. Instead, they were rather told what they’d make for their services from third parties. We put pricing services where they belong, in the hands of the doctor. Our software simplifies the process and allows you to customize pricing in a few clicks.

Simple integration

“We walk the workflow.” From day one, our team will work closely with you to guide you through creation of your custom branded portal. During implementation, our client services team will share our expertise and present suggestions that support and enhance your existing workflow.

Get paid fast

Direct-pay patients are already seeking out your services. With “Personalized Patient Payment,” patients are assured they pay a fair price, and you can be assured that you are equipped to finally serve this growing population. Patients pre-pay for your services and payment is made in less than 72 hours from providing care.

 

HealthMe for Providers

HealthMe is a revenue engagement platform that enables you to better serve direct-pay patients, a growing segment of the healthcare market. We enable you to bundle your services, list your prices, and accept payments for those services seamlessly – all from your practice’s website. Patients pay for your services in advance with HealthMe, and once a patient is seen and treated a redemption code triggers payment into your bank account via ACH in less than 72 hours.

What is HealthMe?

HealthMe is a digital revenue engagement platform that gives medical practices a simple, proven solution to serve direct-pay patients. Founded and developed by doctors, we understand that a solution is only as good as the clinical workflow it supports. That’s why HealthMe is relentless in its committment to client services, giving practices the tools and training to list and price their services on a consumer-friendly portal. Patients pay in advance for services purchased through your digital marketplace and our simple transparent pricing approach drives patient satisfaction.

How does HealthMe help my practice?

HealthMe helps medical practices create, price, and transact transparently-priced bundled healthcare packages. Patients know their total cost in advance of treatment and pre-pay for prescribed services. Your practice is paid for services electronically within 72 hours of treating the patient with no paperwork needed. Because patients pre-pay for services, HealthMe dramatically reduces no-show rates and eliminates non-productive billing conversations.

Why should my practice use HealthMe?

Most practices are unequipped to serve direct-pay patients and more than 90% of practices currently turn away direct-pay patients because they don’t have a process to accommodate them. HealthMe grows revenue for practices seamlessly, guarantees payment for services, and dramatically reduces no-show rates of direct-pay patients.

How much does HealthMe cost?

HealthMe is completely free for practices to use. No implementation fees. No monthly subscriptions. No hidden fees. Instead HealthMe charges a technology services fee to patients.

Is it easy to get started?

Yes, getting started is easy and begins with a call with a dedicated HealthMe expert. Depending on the size of your practice, you can be live in as little as 2 weeks from start to finish.

Is it easy for my office staff?

Yes, HealthMe provides a systematic approach to pre-payment which significantly improves office staff processes and productivity. We energize your staff by eliminiating paperwork honor their commitment of providing the best care for patients.

What if a patient asks for a refund?

We understand that patients may from time to time require a refund for a package they purchased with HealthMe. Our policy is to provide the full refund of the purchase price if appointments are cancelled at least 2 business days before your scheduled visit the healthcare provider. If the cancellation is made within 2 business days of the appointment, the purchase price will no longer be refundable; however the appointment may be rescheduled one time at such time as agreed between the patient and the provider. To obtain a refund in accordance these policies, contact support@healthmedocs.com.

Is my data secure?

Yes, all patient and practice data with HealthMe is secure. We place a great importance on securing both provider and patient data. Our payment processor is a division of PayPal and has extremely secure banking level data protection in place. All credit card transactions are processed using a bank-level, validated Level 1 PCI DSS compliant service provider, creating a secure checkout experience. We do not collect or store protected health information.

Who are direct-pay patients?

Direct-pay patients represent self-insured business owners, young “healthy” patients, medical tourists, uninsured patients, out of network patients, and patients from faith-based sharing ministries. Many patients with HSAs and HDHPs also are direct-pay patients in certain circumstances. See our blog for more details about direct-pay patients.

Can in-network patients participate?

Yes, patients with private insurance may be able to participate subject to the terms of their individual contracts, your practice’s contracts, and applicable state laws. Fees for services rendered in a Medical Care Package will not be paid by insurance companies, but patients may be able to use waivers to opt out of their business benefits (in Florida) and some insurers may credit the patient’s payments toward their deductibles though they generally are not obligated to do so. If an insured patient requests to pay directly for services, your HealthMe account representative can provide you with a waiver to have the patient sign to opt out of insurance.

Can Medicare patients use HealthMe?

No, patients who are beneficiaries of government programs are not eligible for participation. If a beneficiary of a government program or an in-network patient inadvertently purchases a self-pay package, HealthMe will provide the patient with a full refund, and the provider can bill the patient’s insurance through their typical process.

What is a healthcare package?

We’ve created patient-centric healthcare packages that represent common diagnoses and treatment plans for each specialty using transparent pricing. These healthcare packages allow patients to better understand exactly what their doctor’s visit costs and what services are included. These packages are based on best practice guidelines leading to quality healthcare at a fair price. Providers can choose their own price for these packages that appear on their healthcare marketplace. Our healthcare packages generally include a visit with the doctor and simple diagnostic studies that are often ordered in the workup of that condition such as basic diagnostic testing like labs, EKG, x-rays. We also offer ancillary services such as labs, MRI, physical therapy as well as outpatient surgical procedures.

Do I need to provide all package services?

Yes. Our goal is to give patients a bundled care plan that includes a visit with the provider and basic testing and procedures to treat that condition.

Can I make my own custom packages?

We do not currently support custom packages.

How do I get paid?

Patients are emailed a redemption code at the time of purchasing care through HealthMe’s portal. When they arrive for their scheduled appointment they will present the redemption code and you and/or your staff can redeem the code in your HealthMe account. Payment is made electronically via ACH payment within 72 hours of redeeming the code.

What if I have additional questions?

Our clinical success team is available to answer any additional questions you may have. We’d love to chat! Drop us a line at support@healthmedocs.com and we’ll get right back to you.

Ready to create your practice’s custom portal?